TERMS OF WARRANTY SERVICE
1. GENERAL PROVISIONS
1.1. XISTORE.EU mediates the factory warranty and warranty procedures, but does not provide warranty repairs.
1.2. The basis for the implementation of warranty service for drones is the invoice / invoice issued by XISTORE.EU and a device with an intact serial number. If the serial number of the device is damaged or it is impossible to read it, then XISTORE.EU has the right to refuse free repair.
1.3. XISTORE.EU provides a manufacturer’s warranty for up to 2 years. After 2 years, the manufacturer’s warranty is discussed.
1.4. The item must be returned to the warranty or service representative in its original kit (if any changes are made to the kit, this must be notified when the item is sent for warranty repair).
1.5. The customer undertakes to pick up the device within three (3) months after completion of the work. If this period is exceeded, XISTORE.EU has the right to dispose of the device.
2. WARRANTY PERIOD
2.1. The warranty period starts from the moment of transfer of the goods, the number is indicated on the invoice or invoice.
2.2. The warranty period is assigned by the supplier. An additional guarantee, purchased with the product, should be registered by the client in accordance with the attached instructions within 30 days. If this is not done, then the additional guarantee does not apply.
It is necessary to keep the invoice and warranty card, which are transferred with the product, without this the warranty will not work.
3. EXECUTION OF WARRANTY
3.1. Warranty repairs are carried out at the manufacturer’s service offices. The customer takes the device, in its original packaging, to an authorized dealership. In the absence of an authorized representative, warranty repairs are carried out at the manufacturer’s factory.
3.2. Delivery of equipment for warranty service to the XISTORE.EU service department and back is at the expense of the client. An exception, if the device is covered by the On-site warranty, then warranty repairs are carried out at the location of the goods. XISTORE.EU covers all costs for shipping the damaged device to the supplier and back to our service representative.
3.3. If it is impossible to repair the device during the warranty period and the product is discontinued, the manufacturer or supplier will replace the product with an equivalent or better one.
4. THE WARRANTY DOES NOT COVER:
4.1. For wear / consumable parts of the goods (batteries, propellers, frame, additional frame components, camera mats, etc.), as well as packaging and documentation .;
4.2. For operational and physical damage caused by intentional or unintentional physical damage or due to the ingress of foreign objects, liquids, insects, excessive dust, etc into the device;
4.3. For operational and physical damage caused by faulty electrical wiring, power outage or power surges .;
4.4. Operational and physical damage caused by the use of non-original and / or incompatible parts;
4.5. For operational problems caused by improper use of the device and violation of the requirements of the operating instructions (use of the product in a different environment from normal conditions).
5. CONSUMER RIGHTS
5.1 You have the right to return or exchange the goods ordered in the online store within 14 days. The returned item must be in its original packaging and unused.
5.2 The goods sold are subject to a 2-year claim deadline in accordance with the DEBTS LAW § 218 lg 2.
5.3 The deadline for filing claims starts from the moment of delivery of the goods from the date indicated on the invoice.
6. IF YOU DETECT A DEFECT, PROCEED AS FOLLOWS:
6.1 Find a receipt for the product.
6.2 Please report the bug to firstname.lastname@example.org. Describe how and when the bug was discovered. Be sure to provide the account number and the serial number of the item.
6.3 If possible, please send a photograph of the defect in the product.
6.4 Then the customer is contacted and the executor of the guarantee for a specific product is named.
NB! In the event that the equipment, which was provided for warranty repair, was not found to be damaged during the manufacture of the goods or in the material used, then the customer of the warranty repair will be charged a repair service fee of 36 € .-. During the first 6 months, the consumer is not charged.
NB! XISTORE.EU is not obliged to accept or exchange goods in working order that the customer has bought or received in the store. The possibility and conditions for the return of a specific product or its exchange is carried out by the warranty department.