According to the LAW ON DEBT RIGHT, the consumer has the right to return the goods, and using the means of communication, he can terminate the concluded agreement within 14 days. For the purchased goods in the XISTORE.EU online store, the period begins to operate from the day when the goods are transferred to the consumer. A consumer is an individual who has bought a product or service through an online store that is not related to his economic or professional activities.

When purchasing from the XISTORE.EU online store, in order to exercise the right of return, the consumer agrees to the following conditions:

1. The returned item must be unused and in its original packaging.

To return the goods, the consumer must submit an application to e-mail tellimus@xistore.eu no later than 14 days from the date of receipt of the goods. If the product was used for a purpose other than that necessary to make sure it is complete and in good working order, or if there are visible traces of exploitation or wear on it, the online store has the right to reduce the amount of the returned payment in accordance with the decrease in the value of the product.

2. The consumer undertakes to reimburse the costs of returning the goods in the amount of 10% of the value of the goods, but not less than 10 EUR, unless the goods to be returned do not correspond to those ordered.

3. Upon termination of the contract, the consumer should immediately return the goods, but no later than 30 days from the date of notification of the termination of the contract.

4. XISTORE.EU undertakes to immediately, but no later than 30 days after receiving the notice of termination of the contract, return the paid amount for the returned product to the consumer.

5. The buyer is responsible for the condition of the item. In case of deterioration in the quality of the goods or the appearance of traces of use (scratches, removal of protective films, the appearance of dust or moisture, etc.), the price is recalculated, or the right of 14-day return is denied.

6. The buyer agrees to reimburse the shipping and handling costs of returning the product, unless the product to be returned is not as ordered or has a factory defect.

7.14-day right of return does not apply to the following products: (In the absence of defects and factory defects)

  • Goods, in the manufacture of which the personal needs of the customer were taken into account.
  • LiPo and Li-Ion rechargeable batteries
  • Electric vehicles or drones if original packaging has been opened.

8. The online store has the right to cancel the purchase and sale transaction and require the buyer to return the goods if the price was mistakenly indicated in the online store significantly lower than the market price of the goods.

9. The 14-day right of return does not apply to pre-orders of the goods, since the store orders it according to the needs of the client. Attention! The 14-day right of return does not apply to goods purchased on credit, which the customer receives after the conclusion of the contract. If any of the conditions of the XISTORE.EU online store contradicts the law of debt and hinders the consumer’s right to terminate the contract, then this condition does not apply.

The 14-day right of return is stated in the law and is not a feature of XISTORE.EU. If necessary, you can always get additional information in our warranty office garantii@xistore.eu

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